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To sign up for the MyHealth app, you can follow these steps:
1. Download the eSante MyHealth app from the App Store (for iPhone users) or the Google Play Store (for Android users).
2. Open the app, select verify with CLEAR, and follow the CLEAR process.
3. Follow the on-screen instructions to provide your personal information, such as your name, date of birth, and contact details.
4. You may be required to verify your identity using a secure method.
5. You will receive an email with their user ID and a temporary password.
6. Once your account is created, you can log in using your credentials.
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Yes, the MyHealth app is available for both Android and iPhone users. You can download the app from the Google Play Store or the App Store, depending on your device.
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While CLEAR is one method to access your healthcare information, you can also enroll in the MyHealth app using other registration methods. CLEAR is an additional service that can help you access your healthcare information and improve your experience, but it is not the only way to enroll. Contact the My Health app support team at 844-746-3540, Option 2.
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If you had trouble using CLEAR to match your clinical data, you can still gain access to your healthcare information through other enrollment methods. Contact the My Health app support team at 844-746-3540, Option 2 or Myhealth.app.helpdesk@medicaid.alabama.gov for help and other enrollment options.
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If you need to reset your password for the MyHealth app, follow these steps:
1. Open the app to the login screen.
2. Select the "Forgot Password" option.
3. Follow the on-screen instructions to verify your identity.
4. Once verified, you can create a new password for your account.
If you are unable to successfully update your password, contact the MyHealth app support team at 844-746-3540 or Myhealth.app.helpdesk@medicaid.alabama.gov for further assistance.
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If you haven't received an email regarding the change of your temporary password, please check your spam or junk folder. If you still can't find the email, contact the MyHealth app support team at 844-746-3540 or Myhealth.app.helpdesk@medicaid.alabama.gov for further assistance.
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The health information stored in the ALOHR HIE can vary depending on what your healthcare providers have shared. Generally, it includes medical records, lab results, diagnoses, medications, allergies, immunizations, and other relevant healthcare information necessary for your treatment and care.
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You can find out if any healthcare information is stored in the ALOHR HIE by using the MyHealth app. Once you enroll and log in, the app will display the available healthcare information connected with your profile.
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The MyHealth app provides access to your healthcare information stored in the Alabama One Health Record® Health Information Exchange (ALOHR HIE). However, not all healthcare providers are connected to the HIE. To see all your healthcare information, make sure that your healthcare providers are connected to ALOHR HIE.
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No. You should call your provider’s office that you visited to have information corrected.
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The MyHealth app allows you to access the healthcare information of your dependents, such as children or family members, if you have been authorized as their legal guardian or designated representative. You can link their accounts to yours within the app for convenient access to their information. ** Note - Currently this functionality is only available to Alabama Medicaid recipients.
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Your dependent has a separate user account from you. Use the login information provided by Medicaid. If you still cannot access, call the Alabama Medicaid Agency Recipient Call Center at 1-800-362-1504 for help.
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No, The MyHealth app is not limited to only Alabama Medicaid recipients. It is designed to provide access to healthcare Information for all individuals who have their health information stored in the ALOHR HIE, regardless of their insurance provider.
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The MyHealth app is currently free to use. However, please note that standard data rates from your mobile service provider may apply when accessing and using the app.
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Your primary care provider’s portal may be specific to their practice and may not provide access to information from other providers. The MyHealth app has all your health information in one place from all the healthcare providers who are connected to the ALOHR HIE.
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No, you can view your information only. If you need hard copies of your medical information, please reach out to your provider’s office.
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If you do not want your information to be shared in the ALOHR HIE, you should contact your healthcare providers directly and ask about their data-sharing practices. They can provide you with information on how to opt-out or restrict the sharing of your health information within the HIE.
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The Provider Directory within the MyHealth app displays participating Alabama Medicaid healthcare providers. If your doctor is not listed, it means they may not have chosen to participate as a Medicaid provider. However, they may still share health information with the ALOHR HIE or may be in the process of sharing their information. You can still contact your doctor directly for information about accessing your healthcare information.
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If you're having trouble logging into the MyHealth app, you can contact the app's support team for assistance at 844-746-3540, Option 2 or Myhealth.app.helpdesk@medicaid.alabama.gov. They will be able to help you through the troubleshooting process and resolve any login issues.
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eSante is the technology company behind the MyHealth app. It is a registered trademark of Cognosante, LLC. They develop and maintain the app to ensure secure access to healthcare information stored in the ALOHR HIE.
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Yes, the MyHealth app includes a help system and a user guide within the app. You can find answers to common questions, learn about the app's features, and find instructions on how to use specific functions.
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If you are already a member of CLEAR, you may not need to register again to use the MyHealth app. The app may offer an option to link your CLEAR account during the enrollment process. However, specific details and requirements may vary, so it's recommended to refer to the app's user guide or contact the support team at 844-746-3540, Option 2 or Myhealth.app.helpdesk@medicaid.alabama.gov for assistance.
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No, registering for the MyHealth app using CLEAR does not provide any benefits related to advanced airport security lines. CLEAR is a separate service used primarily for airport security purposes and is not directly connected to the MyHealth app.
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No. To sign up for Medicaid, call the Recipient Call Center at 1-800-362-1504 or use the following link: http://www.Medicaid.Alabama.gov to fill out an application online.
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Yes, once you establish an account with the MyHealth app, you can access this information at the following link: https://alohr.esante.us/login You must register on the app before you can log into the website.
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You can ask for the account to be removed, and then you can re-enroll with the same email address. You can also use a different email address to enroll. To remove or change anything with your account, contact CLEAR member care at MemberServices@clearme.com or call 855-CLEARME (1-855-253-2763).
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